Have a question about Bed N Beds? This page collects answers to the questions guests and hosts ask us most often, grouped by topic: booking, payments, cancellations and refunds, hosting, add-on services, your account and safety. For a step-by-step overview of the whole process, see How It Works. If you are thinking about listing your home, our Become a Host page explains how to get started, and details on refunds are set out in our Cancellation & Refund Policy. Cannot find what you need? Our team answers emails 24/7 and phone calls Sunday to Thursday, 9:00 to 18:00 GST, so get in touch and we will be glad to help.
Frequently Asked Questions
Answers to common questions about booking, payments, cancellations, hosting, add-on services, your account and staying safe on Bed N Beds.
Frequently Asked Questions
Booking: How do I book a home on Bed N Beds?
Search by destination, dates and number of guests, then open the listings that interest you and compare details such as room type, capacity, amenities, house rules and minimum stay. When you find the right home, choose your dates and send a booking request, or book instantly where the host allows it. You will receive a confirmation by email once your reservation is confirmed and paid.
Booking: What happens after I send a booking request?
The host reviews your request and either accepts or declines it. Including a short note about who is traveling and why helps hosts respond quickly. If the host accepts, your booking is confirmed and you will receive the details by email. If the request is declined or expires, you can look for another home for the same dates.
Booking: Can I contact the host before I book?
Yes. Use the messaging option on the listing page to ask about arrival times, parking, accessibility or anything else that is not covered in the description. Keep all communication on Bed N Beds so there is a clear record of what was agreed.
Booking: Why can I not select certain dates?
The dates may already be booked, or the host may have set a minimum or maximum stay. For example, some homes require at least two, five or seven nights. Try adjusting your dates, or check the stay requirements shown on the listing page.
Payments: How do payments work?
All bookings and add-on services are paid through the secure Bed N Beds checkout. Before you confirm, you will see the nightly rate, number of nights and any applicable fees, so there are no surprises. Once payment is complete you receive an email confirmation and a record of the transaction in your account. Prices on Bed N Beds are shown in US dollars.
Payments: Is it safe to pay a host directly?
No. Never pay a host or anyone else outside Bed N Beds, whether by wire transfer, gift card, cryptocurrency or a link sent by email or text. Payments made off-platform are not protected and are a common feature of rental scams. If someone asks you to pay outside our checkout, do not proceed and report it to us.
Payments: When will I be charged?
For instant bookings, payment is taken when you confirm. For booking requests, the checkout explains when the charge is completed, which is typically once the host accepts. Your confirmation email shows the amount paid and the reservation details.
Cancellations: How do I cancel a reservation?
Sign in to your account, open the reservation and follow the cancellation option, or contact our support team with your booking details. Whether you receive a full or partial refund depends on the cancellation policy shown on the listing and on our Cancellation and Refund Policy, so check both before you cancel.
Cancellations: How do I get a refund?
If your cancellation qualifies for a refund under the listing policy and our Cancellation and Refund Policy, the refund is issued to your original payment method. If a home is significantly different from its description or a host cancels, contact us as soon as possible with details and photos where relevant so we can review your case. Banks can take several business days to show refunded amounts.
Cancellations: What happens if my host cancels?
You will be notified by email and receive a refund for the cancelled reservation in line with our Cancellation and Refund Policy. Our team can also help you look for a suitable alternative among our available homes.
Hosting: How do I become a host?
Visit our Become a Host page and get in touch with our team using the hosting option on the contact form. We will ask about your home, explain how listing, bookings and payouts work, and help you prepare your listing. You will also want to check local short-term rental rules, your lease or building bylaws, and your insurance before you start.
Hosting: How do I list my place on Bed N Beds?
Provide the details guests rely on: address, room type, number of guests, bedrooms, beds and bathrooms, amenities, house rules, nightly price and any minimum or maximum stay. Add recent, well-lit photos and a clear description. Our team reviews every listing before it goes live and may suggest edits so the listing is accurate and easy to understand.
Hosting: How do I upgrade my place to featured?
Featured placement gives a listing extra visibility on our site. To ask about featuring your home, contact our team through the contact form with the hosting topic selected and include the name of your listing. We will explain the current options and any costs before anything changes. Featured listings must meet the same review standards as all other homes.
Hosting: How do I get in touch with my guests?
Use Bed N Beds messaging from your account. You can reply to questions before booking, share check-in instructions after confirmation and stay in contact during the stay. Keeping messages on the platform protects both you and your guests and gives our support team a record if any issue needs to be resolved.
Hosting: How do I get paid?
Guests pay through our secure checkout. Your payout, minus any fees agreed when you listed, is sent to the payout method you set up in your account after the guest checks in. Make sure your payout details are complete and accurate, and contact our team if a payout does not arrive when expected.
Hosting: Can I set my own prices and house rules?
Yes. You choose your nightly rate, minimum and maximum stay, and rules on smoking, pets, parties and children. Clear rules help guests choose the right home and reduce misunderstandings. For pricing ideas, see our guide to vacation rental pricing strategy for hosts.
Services: What add-on services does Bed N Beds offer?
For guests, we offer a private Dubai airport transfer, an evening desert safari with BBQ dinner, a Dubai Creek dhow dinner cruise and a luxury welcome pack. For hosts, we offer professional turnover cleaning and professional listing photography. Each service page explains what is included and what is not.
Services: How are services scheduled after I buy them?
Services are purchased through our checkout. After your order, our team contacts you within 24 hours to confirm the date, time, pickup location or address and any special requests. Your service is scheduled once those details are confirmed, subject to availability.
Services: Can I cancel or change a service I booked?
Contact us as early as possible with your order details. Changes depend on availability, and refunds for services follow our Cancellation and Refund Policy, which explains the notice required for each type of service.
Account: Do I need an account to use Bed N Beds?
You can browse homes and services without an account. To book, pay, message hosts or list a home, you need a free account so your reservations, orders and messages are kept together in one place.
Account: How do I update my details or delete my account?
You can update your profile and contact details from your account. To request deletion of your account or a copy of your personal data, contact us. Our Privacy Policy explains what we keep and why, including records we may be required to retain.
Safety: How does Bed N Beds keep guests and hosts safe?
We review listings before they are published, process payments through a secure checkout and encourage all communication to stay on the platform. We also ask hosts to share clear house rules and emergency information. Our Trust and Safety page explains these measures in detail.
Safety: How do I report a problem or a suspicious listing?
Contact our team through the contact form, by email at [email protected] or by phone at +971 55 555 5555 during support hours. Include the listing name, booking details and any screenshots. In an emergency, always contact local emergency services first.
Safety: How do I contact Bed N Beds support?
Email [email protected] at any time, call +971 55 555 5555 from Sunday to Thursday, 9:00 to 18:00 Gulf Standard Time, or use the form on our Contact Us page.