Contact Us

Questions about a booking, a service or hosting with Bed N Beds? Our team is here to help. Send us a message using the form on this page, email us or give us a call, and a real person will get back to you.

Response times

We monitor email around the clock and aim to reply within one business day, usually sooner. Phone support is available Sunday to Thursday, 9:00 to 18:00 Gulf Standard Time (GST). If you are currently staying in a Bed N Beds home and something needs urgent attention, mention that clearly at the top of your message so we can prioritize it. In an emergency, always contact local emergency services first.

What to include in your message

To help us resolve your request quickly, please include:

• your full name and the email address linked to your account;
• the listing name or service, and your booking or order number if you have one;
• your travel dates and number of guests, where relevant;
• a clear description of your question or issue, with screenshots or photos if they help.

Thinking about hosting? Choose the hosting topic and tell us the city, type of home and how many guests it sleeps. For quick answers to common questions, see our FAQ, or read How It Works.

Our office

• Head office: Dubai, United Arab Emirates
• Phone: +971 55 555 5555
• Email: [email protected]
• Hours: Email support 24/7; phone support Sunday–Thursday, 9:00–18:00 GST

We never ask for passwords or card details by email or phone, and we never ask you to pay outside our checkout. Learn more on our Trust & Safety page.